FAQ

How long will my order take?

Our beds have an upholstery lead time of up to 8 weeks.  You can contact our office for the current lead times on 01377 271007. Once your bed has been completed and is ready for delivery we will send an image of the headboard for your approval and an invoice for the final balance will be forwarded to you.

 

Your remaining balance will need to be paid within 7 working days of receipt of the final invoice.Delivery is then arranged within 14 working days from the final balance payment, or within 21 working days if you are in Scotland or the South West

If payment of your remaining balance hasn't been made within the 7 days your order is at risk of being sold on.  Do ensure you keep in touch with us, we will always be happy to help if you have any problems.

 

What if I would like to cancel or change my order?

 

If you would like to cancel your order please let us know as soon as possible before upholstery commences. If you have ordered a bespoke item (painted in a different finish than advertised) your deposit is non-refundable.

 

Can you assemble the items for me?

 

The flat rate delivery cost of £80 includes assembly free of charge (please see Covid 19 Update for any updates). Please ensure that the room is clear for this to be as quick as possible. We advise customers measure thoroughly to ensure the item will fit in the room.  Also please make sure all access ways to the room are clear.  

If the driver is unable to deliver the item due to obstructions / unclear access we may have to reschedule delivery or return the item to our warehouse.  The driver will reserve the right to refuse to assemble the item if the room is not clear. In this case you may be liable to pay a redelivery charge for another date.

There is a  £30 fee for assembly for each wardrobe delivered, please get in touch if you would not like the wardrobe to be assembled and we will be happy to discuss.

Please bear in mind that we use a 1 man delivery team and some assistance may be required to lift the items into your home. Should you wish to use an alternative courier that is no problem so long as they are fully insured for damages.  In this case no delivery charge will apply.

Do you provide International delivery?

 

We deliver to anywhere Mainland UK within 14-21 working days of receiving your item in stock. Customers overseas are able to arrange courier collection and we would be happy to dispatch our products with them so long as they are fully insured for any damages / losses

 

How do I return an item?

Your item must be returned in it's original condition and packaging within 14 working days. Once received into the warehouse and checked over the refund will be processed within 14 working days to the account payment was made from.  If any damages are to occur the cost will be deducted from your refund.  Please ensure that you use a courier that provides a tracking service and is fully insured for goods in transit in case of damages.

We require all customers to sign a delivery confirmation note to say that the item has been received in a satisfactory condition We advise that our customers do check over the item in full prior to signing the note. If this has been signed as satisfactory upon delivery we will not be liable for any damage to the product after delivery and you will be liable to pay any courier costs to return the item. We are able to collect the item for you if required for a fee up to £80 per item. 

If you would like to return an item our return address is:

Unit 1  Hutton Cranswick Industrial Estate

Hutton Cranswick

East Yorkshire

YO25 9QE

Should wish to return the item with the driver upon delivery please do send this back on the van with him - no collection fee will apply in this case and your refund will be processed upon the item's return into the warehouse. 

If you have any issues with the product after delivery we do offer a 6 month warrantee to cover any manufacturer defects.  This does not cover wear and tear or customer damage.  Please forward any information and photographs to info@welbrookinteriors.com and our aftersales team will look into this for you. 

 
 
CARE INSTRUCTIONS

To ensure that you get maximum use out of your new Solid Wood bed, please follow the care instructions closely.

Your item is made with a Solid White Cedar or Mahogany carcass. As wood is an organic material it is sensitive to the changes in climate and can expand and contract when hot or cold. Please ensure that you keep your new item away from central heating, in a room that is at a constant temperature.

If you have an upholstered item, any fluids or chemicals should be kept away from the fabric. This can stain or mark the fabric. Please keep naked flames away from the material.

Please use coasters when placing a drink of any sort down onto the painted finish.

Dust the item regularly with a microfibre cloth and minimal furniture polish.

After a month to 6 weeks bolts may need re-tightening as the furniture settles.

During the production process there are many opportunities for the slats to become dusty. Please use your best judgement when assembling as to whether they would need a wipe down.

Please remember that the slats are made from Solid Hard Wood and are untreated. This may result in the natural oils leaving marks on the mattress, should you wish this not to happen take precautionary measures necessary.

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